To be successful in the role, candidates needed to demonstrate their effectiveness at building and maintaining a complex network of relationships. The work environment was pressurised and subject to regular change so making quick, but effective, decisions was crucial. Despite being confident of their existing recruitment process, the critical nature of the role meant the process needed to be even more comprehensive. With an understanding of the unique requirements of both the role, and the organisation, we introduced a bespoke assessment process that incorporated a suite of psychometric assessments, alongside a thorough validation process.